We have introduced a new claim form and customer account area for Delay Repay claimants. To review existing claims which were submitted prior to 24th March 2019, but have yet to be processed, please continue to log in to your old account here. Your account will be available for the next 28 days or until all claims have been processed - whichever date is later.

For any new claims or appeals please click here to be redirected to our new account area. When visiting for the first time, you will need to verify your account by following the "forgotten password" process. Please make sure when activating your account you enter the same email address as your existing Delay Repay account, so we know who you are.